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Dirty Restaurants HEADING_TITLE

Survey: Consumers

Avoid Dirty Restaurants  


A recent Cintas Corporation telephone survey conducted by Harris Interactive among more than 1,000 U.S. adults ages 18 and older revealed that
dirty dishes,
unpleasant odor,
and dirty restrooms
are the top reasons consumers would never return to a restaurant. In fact, all three perceptions of cleanliness rated higher than poor service when choosing whether to return to a restaurant.

"Consumers have many dining options and it's critical for restaurant owners to provide a pleasant atmosphere to attract and retain patrons," says Brian Garry, senior director, Cintas Foodservice. "This research confirms that maintaining a clean environment is mandatory to provide a satisfying dining experience."

When asked what experiences would make adults likely to never eat at a restaurant again, they reported as follows:

.     Unclean Dishware - 86 percent

.     Unpleasant Odors - 85 percent

.     Dirty Restrooms - 75 percent

.     Unclean Tables - 74 percent

.     Poor Service - 74 percent

.     Dirty Floors - 68 percent

.     Poor Staff Appearance - 65 percent

.     Dirty Glass and Windows - 51 percent

In addition, the survey discovered that 86 percent of U.S. adults equate the cleanliness of a restaurant's restroom with the cleanliness of its kitchen.

Even the most pristine kitchens can be negatively perceived if a restaurant does not have a proper restroom maintenance program in place.

"Regardless of the quality of food and customer service, a dirty restaurant turns patrons off from returning," says Dave Mesko, senior director of marketing for Cintas.

A consumerís first impression is the most important and often times remembered above all things. 

Partnering with enables restaurant owners to improve cleanliness and increase repeat business by providing customers with an enjoyable dining atmosphere.


           There is more.  Be proactive and email or Call us to set up an on-site class covering new Food Safety Requirements or set up your own Self Audit Program.  Learn how you can be your own health inspector and always be ready when the real health inspector calls on you.


           Be Prepared.



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